Support

We're here to help with any FitPhoneAI app. The fastest way to reach us is email.

Last updated: 20 June 2026

Contact us

Hours: Monday–Friday, 9:00–17:00 UK time (excluding UK public holidays).

Response time: we aim to respond within one business day. Issues affecting data sync or billing are prioritised.

When emailing, please include the app name, your sub-account (location) name, what you expected to happen and what happened instead, and the approximate time — it helps us resolve things faster.

Documentation first

Many questions are answered in the Documentation, which has a setup and feature guide for each app. Jump straight to your app: AI Supervisor · Call Reporting · Messenger Supervisor · Mailhook · MBO Sync · A2P Copilot · Vault · History Search & Export.

Common questions

The app page says "Open from your CRM"

These apps run as embedded pages and authenticate through your CRM session. Open the app from inside your CRM rather than visiting the URL directly.

I don't see my data yet

Most data appears within minutes. Apps also poll on a schedule, so a delayed webhook is caught on the next cycle. If a sync error occurs it is shown on the app's settings page rather than failing silently.

How do I disconnect or remove an app?

Uninstall the app from the marketplace for the relevant sub-account. This stops all processing for that location. To request deletion of stored data, email support@fitphone.ai; see the Privacy Policy for retention details.

App-specific notes

MBO Sync

For live (non-sandbox) Mindbody sites, the business owner must complete the one-time activation in Mindbody before live data is returned — the app shows the activation link and code. If sales aren't booking, check that a custom (non-charging) payment method is configured; the app refuses to book without one and never charges a card.

A2P Copilot

A2P Copilot validates and prepares your registration; final submission and approval are handled by the carriers/registry. We keep guidance current, but rejection criteria can change.

Vault

Vault backs up contacts, conversations, opportunities, appointments and basic settings. Workflows, funnels and snapshots are not available through the platform API and cannot be exported.

History Search & Export

History Search & Export pulls live from the CRM — nothing is stored server-side except a metadata-only audit log. Search results and exports stream directly to your browser. For GDPR/data-subject requests, the app supports both named and anonymous (contact-ID-only) export modes for sharing with third parties.

Reporting a problem or security issue

For bugs or outages, email support@fitphone.ai with as much detail as you can. For suspected security or privacy issues, use the same address with "Security" in the subject line and we will prioritise it.